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Shipping & Returns

***COVID SHIPPING INFORMATION***

DATE: 30/09/2021

We are dispatching all orders within 1 business day, and where possible we are dispatching on the same day. Delivery timeframes are changing frequently for some areas, mainly for regular parcel post, with Express Post being less impacted.  If you need something quickly, we recommend you choose the Express Post option at checkout.
 
You can keep up to date with delivery timeframes and delays here on the Auspost website: https://auspost.com.au/service-updates/current-updates
 
Much love,
The MY HERB CLINIC Team,
Krystle, Kerrie, Paul, Imogen, Mady, and Emily xoxo

Shipping

Parcels are sent by Australia Post, and all orders are sent with tracking. 

We offer FREE shipping on all orders within Australia, as well as a flat rate of $7 for Express Post.

Your order will be dispatched within 1 working day of receiving payment (Monday-Friday), however delivery times depend on location. 

In the very unlikely event that your item is lost or damaged during post, then we will issue either a full refund or send you a replacement.

If your item is sent back to us 'Return to Sender' due to incomplete address details, incorrect address information, not collected, or for any other reason that is not due to an error on our end, we request that the buyer covers the freight charge to send the order back out to them. 

We are charged a 'Return to Sender' fee for all items returned to us, so please ensure you check your address information carefully before finalising your order.  This will also prevent delays on receiving your order, so you can start enjoying your purchase as soon as possible!

Pickups 

Since early 2020 we do not offer a Pickup option, however we do have FREE postage available and we get all orders out quickly =)  If this changes in the future you will see updates to this policy here.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.